82088540https://english.dla.gov.taipei/News_Content.aspx?n=2F2CC8F39C219DAD&s=3BEECF69452AA541Taipei City Government Consumer Dispute Pamphlet[{"title":"Consumer Dispute Pamphlet","url":"https://www-ws.gov.taipei/001/Upload/376/relfile/18677/8208854/3d96c692-1a12-4107-9ee7-c592a70079e1.pdf"}][][{"title":"1.What to do when consumer disputes occur？","url":"https://www-ws.gov.taipei/001/Upload/376/relpic/18677/8208854/eafa55c4-4550-4694-81fb-f4da5f2d016c.jpg"},{"title":"3.Taipei City Government Consumer Dispute Processing Procedure Flow-chart","url":"https://www-ws.gov.taipei/001/Upload/376/relpic/18677/8208854/30024078-7793-4bfb-bd4b-dde773759492.jpg"},{"title":"2.FAQ","url":"https://www-ws.gov.taipei/001/Upload/376/relpic/18677/8208854/746fda1e-507a-4da8-acbd-d3de36700bcc.jpg"},{"title":"4.Government Agency Contact Info. for Consumer Protection Inquiry","url":"https://www-ws.gov.taipei/001/Upload/376/relpic/18677/8208854/56942ee4-03f1-44c8-8dc4-44c698dc0c1b.jpg"}][]Department of Legal Affairs, Taipei City Government75529050https://english.dla.gov.taipei/News_Content.aspx?n=2F2CC8F39C219DAD&s=04935B08B26D8059How to make an appeal to the Consumer Service Center of the Taipei City Government?According to Article 2 of the Regulations on Handling an Appeal in a Consumer Dispute issued by the Executive Yuan, a local consumer service center shall accept an appeal when it is in written form; in other words, the plaintiff has to file a written appeal. If the plaintiff files an appeal in person, the service center should acquire the plaintiff&rsquo;s basic information, the reason for and the intent of the appeal, and the plaintiff&rsquo;s signature or seal on the written form after all the required information is filled in.<br />Moreover, the plaintiff has to fill in his/her name, telephone number, current address, the nature of the dispute, the name and the address of the business owner, etc., so that the Consumer Service Center of Taipei City Government can handle the case.[][][][]Department of Legal Affairs, Taipei City Government75529060https://english.dla.gov.taipei/News_Content.aspx?n=2F2CC8F39C219DAD&s=27D89AEC8DC08FD9What institution or division can a consumer appeal to when a dispute arises?According to Article 43 of the Consumer Protection Law, when a dispute arises over a purchased item or service between a consumer and a seller, the consumer can appeal to one of the following: 1) the seller, 2) a consumer protection group, or 3) the Consumer Service Center.[][][][]Department of Legal Affairs, Taipei City Government75529070https://english.dla.gov.taipei/News_Content.aspx?n=2F2CC8F39C219DAD&s=83426DF82F341C31Where can a consumer call for legal consultation in case of a dispute happened?When such a dispute arises in a transaction between a consumer and a seller, the consumer can dial 1950, a consultation hotline by using a telephone or a cell phone. Callers from other cities please dial 02-27256169 for consultation from the Taipei City Government.[][][][]Department of Legal Affairs, Taipei City Government